Terms of Service

Thank you for choosing Easy Print and Press. These terms explain how we work together when you use our website, ask for a quote or place an order with us. We've kept them as clear as we can. If anything is unclear, please ask us before you order.

1. Who we are

Easy Print and Press ("we", "us", "our") is a printing, press and design business based in London, United Kingdom. Our office is at 60 Tottenham Court Road, Suite 7119a, Fitzrovia, London, W1T 2EW.

You can reach us at info@easyprintnpress.co.uk or on +44 7490 336993 (calls and WhatsApp), Monday to Saturday, 10am to 9pm.

2. Definitions

In these terms:

• "Client", "you" and "your" mean any individual or business that requests a quote, places an order or uses our services.
• "Consumer" means a client buying for personal use, not for a business, trade or profession. "Business customer" means a client buying for business purposes. Some sections treat these two groups differently because the law does.
• "Services" means our printing, press, finishing, lamination, binding, composing, layout and design services.
• "Products" means the physical items we produce for you, such as business cards, flyers, stickers, letterheads and bill books.
• "Proof" means the digital (or physical) preview of your job that we send for your approval before production.
• "Working day" means any day other than a Sunday or a UK public holiday.

Headings are for convenience only and don't affect the meaning of these terms.

3. Accepting these terms

By requesting a quote, sending us files, approving a proof, making a payment or otherwise instructing us, you confirm that you have read and agree to these terms. This applies however you contact us, including through our website forms, email, phone or WhatsApp.

You also agree that we can communicate with you electronically, and that messages and approvals sent by email or WhatsApp can be relied on as part of our agreement. If you're ordering for a business or another person, you confirm that you're authorised to do so.

4. Using our website

You're welcome to browse our site, use our price estimator and send us enquiries. Please don't misuse the site. That means no attempts to hack it, overload it, upload harmful files or use it for anything unlawful.

We work hard to keep the website accurate and available, but we can't promise it will always be error-free or uninterrupted. We may update or change it at any time. Our website may link to other websites, such as social media. We're not responsible for the content or privacy practices of those sites.

5. Quotes and estimates

The price estimator on our website gives you a guide price only. It is not a binding quote. Your final price may change once we've checked your files, confirmed the finishing and agreed any design work.

Quotes are based on the specification you gave us. If the quantity, size, material, finish or artwork changes, we'll send you an updated quote before going ahead.

6. How a contract is formed

Submitting a booking form, sending a WhatsApp message or making an enquiry does not by itself create a contract. A contract between us starts only when we confirm your order in writing (by email or WhatsApp) and you've approved your proof or accepted our quote.

We may decline an order for any reasonable reason, for example if the artwork is unlawful or we can't produce it to the right standard. If we decline after you've paid, we'll refund you in full.

7. Your artwork and files

We accept PDF, JPG, PNG and SVG files. PDF is our preferred format. For the best results, please supply:

• high-resolution files (300 dpi at final print size)
• CMYK colour where possible
• 3 mm bleed on designs that print to the edge
• fonts embedded or converted to outlines

If your files aren't print-ready, we'll tell you. We can fix them for an agreed fee, or you can send new ones. We aren't responsible for problems caused by low-resolution images, missing bleed or errors in the files you supply.

8. Proofs and approval

We'll send you a digital proof before printing. Please check it carefully, including spelling, phone numbers, email addresses, dates, prices, layout and colours.

Once you approve a proof, it becomes the final instruction for your job. We'll print exactly what you approved, and we can't accept responsibility for errors you didn't spot in it. Changes after approval may cost extra and may delay your order.

If you ask us to print without a proof, you accept the risk of any errors in your artwork.

9. Colour and finish

Screens and printers show colour differently. Colours on your monitor or phone (RGB) won't match printed colours (CMYK) exactly. Small variations between print runs, papers and finishes are normal in the printing industry and don't count as a fault.

If exact colour matters, for example for brand colours, tell us before we print. We can advise you and, where possible, produce a physical proof for an extra fee.

10. Quantities

Printing involves some unavoidable wastage, so bulk and custom jobs may vary slightly from the quantity ordered. If we deliver fewer than you paid for, we'll refund the shortfall at the unit price. We won't charge for any extras.

11. Prices and payment

Our prices are in pounds sterling (GBP) and include VAT where it applies. We'll confirm your price and how to pay when we confirm your order. Unless we agree otherwise in writing, we may ask for payment in full, or a deposit for larger jobs, before production starts.

Payment confirms your instruction for us to begin work on your order. We start production once payment (or the agreed deposit) has cleared and you've approved your proof. Finished items stay our property until you've paid in full.

12. Production and delivery

We always aim to complete and deliver your order promptly. Any timescales we give are estimates. Delays sometimes happen because of material shortages, equipment issues, courier problems or other events outside our control. If that happens, we'll let you know as soon as possible.

Where your order is sent by courier or post, the delivery service is provided by that third party. We'll help you resolve any delivery problem, but we can't control their timings.

Please check your order when it arrives and tell us about any problems as soon as possible. This helps us put things right quickly. It doesn't affect your legal rights as a consumer.

13. Cancellations and returns

Most of what we make is printed or designed to your specification, so the usual 14-day right to cancel doesn't apply once your order is in production. Our Return and Refund Policy explains how cancellations and refund requests are handled. Each request is reviewed individually.

14. Content you send us

By sending us text, images, logos or designs, you confirm that you own them or have permission to use them. You also confirm they don't break any law or anyone else's rights, including copyright, trade marks and privacy.

We won't print anything that is unlawful, defamatory, hateful, obscene or infringes someone else's rights. We may refuse or stop such work and refund anything not yet produced.

If someone makes a claim against us because of content you supplied, you agree to cover our reasonable costs. This applies to business customers, and to consumers only where the law allows.

You keep ownership of the content you send us. You give us permission to use it only to complete your order.

15. Design work and ownership

When we create designs for you, such as logos, brand kits or layouts, ownership and permitted use are set out in our EULA and Design Licence. In short, once you've paid in full, the final approved design is yours to use.

We'd love to show good work in our portfolio and on social media. We'll only do so with your permission, and we'll never share personal details or confidential material.

16. Our responsibility to you

If you're a consumer: We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable. Our products are for domestic and private use, so we're not liable to consumers for any loss of profit, business or business opportunity.

If you're a business customer: Our total liability for any order is limited to the price you paid for that order. We're not liable for loss of profit, revenue, business, goodwill or any indirect or consequential loss.

We're not liable for losses caused by the acts or delays of third parties we don't control, such as couriers or payment providers.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights under the Consumer Rights Act 2015, or for anything else that can't legally be limited.

17. Events outside our control

We're not responsible for delays or failures caused by events we can't reasonably control. Examples include power cuts, equipment breakdowns, supplier failures, courier strikes, severe weather or illness. We'll tell you promptly and do what we reasonably can to reduce the impact.

18. Your personal information

We only use your personal information as explained in our Privacy Policy, which forms part of these terms.

19. Payment disputes and chargebacks

If you have any questions or concerns about a payment, please contact us first so we can review and resolve the matter in good faith. Raising a chargeback without contacting us can delay a fair outcome.

Nothing here affects your right to contact your bank or card issuer, and we'll cooperate fully with any review they carry out.

20. Complaints

If you're unhappy with anything, please contact us as soon as possible. Clear details and photos at an early stage help us understand the issue and respond properly. We'll review every concern fairly and aim to resolve it within a reasonable time. We may ask for more information to help us look into it.

We'd ask you to give us a reasonable chance to put things right before taking further steps. Nothing in this section affects your legal rights.

21. Changes to these terms

We may update these terms from time to time to reflect changes in our services, the law or how we work. The latest version will always be on our website. The version in force when you place your order is the one that applies to it.

22. Governing law

These terms are governed by the law of England and Wales. Disputes will be heard in the courts of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

23. Other legal points

If a court finds any part of these terms invalid, the rest stays in force. If we don't enforce a right straight away, we can still enforce it later. You may not transfer your rights under these terms to someone else without our agreement.