Shipping Policy

We want your order to reach you safely and on time. This policy explains how we dispatch and deliver your printed products, what happens if something goes wrong in transit, and what we need from you to make delivery smooth.

1. Where we deliver

We deliver across the United Kingdom. If you need delivery outside the UK, please ask us before you order. We'll let you know whether it's possible and give you a quote.

2. Delivery options and costs

The right delivery method depends on the size, weight and urgency of your order. We'll recommend the best option and confirm the cost when we confirm your order. Delivery charges are shown separately from the price of your products.

If you need your order by a particular date, for example for an event or launch, please tell us when you order. We'll let you know honestly whether it's achievable.

3. When your order is dispatched

Your order goes into production once you've approved your proof and your payment (or agreed deposit) has cleared. Production time is separate from delivery time. Any timescales we give are estimates, and we'll keep you updated if anything changes.

We'll let you know when your order has been dispatched and, where available, share tracking details with you.

4. Your delivery details

Please make sure your delivery address, contact name and phone number are complete and correct. Check them carefully when you confirm your order. We can't be responsible for delays or lost parcels caused by incorrect or incomplete details.

If you need to change your delivery address, contact us as soon as possible. We can usually update it before dispatch, but may not be able to once your order is with the courier.

5. Delivery services

Orders are delivered by trusted third-party couriers and postal services. Once your parcel has been handed over, delivery times are in the courier's hands. We'll always help you chase a late or missing parcel, but we can't control courier timings.

6. Delays

Delivery delays can sometimes happen because of courier issues, bad weather, peak periods, strikes or other events outside our control. If we become aware of a delay, we'll let you know as soon as we can and do what we reasonably can to get your order to you.

7. Missed and failed deliveries

If nobody is available to receive your parcel, the courier may leave a card, try again, or take it to a local depot or collection point. Please follow their instructions to rearrange delivery or collect it.

If a parcel is returned to us because of an incorrect address or failed delivery attempts, we'll contact you. Re-delivery may involve an additional delivery charge.

8. Damaged parcels

Please check your order as soon as it arrives. If the packaging is damaged or the items inside are damaged:

1. Take clear photos of the packaging and the items.
2. Contact us at info@easyprintnpress.co.uk or on WhatsApp at +44 7490 336993 as soon as possible.
3. Keep the items and the packaging until we've reviewed the issue.

We'll review every case individually and arrange a reprint or refund where the damage happened before the order reached you. This doesn't affect your rights under the Consumer Rights Act 2015.

9. Lost parcels

If your tracking shows no movement for an unusual length of time, or your order hasn't arrived when expected, please let us know. We'll investigate with the courier. If your parcel is confirmed lost, we'll reprint and resend your order or refund you.

10. Responsibility for your order

If you're a consumer, your order is our responsibility until it's delivered to you, or to someone you've nominated to receive it. If you're a business customer, responsibility passes to you once the order is delivered to the address you gave us.

11. International orders

For agreed deliveries outside the UK, the recipient is responsible for any customs duties, import taxes or handling fees charged by the destination country. These charges are set by local authorities and aren't included in our prices. Delivery times for international orders can vary because of customs checks.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our services or delivery partners. The latest version will always be on our website.