Privacy Policy

Your privacy matters to us. This policy explains what personal information Easy Print and Press collects, why we need it, how we look after it and the rights you have over it. We only collect what we need to quote for, produce and deliver your work.

By using our website or our services, you acknowledge the practices described in this policy.

1. Who we are

Easy Print and Press ("we", "us", "our") is the "data controller" for the personal information described here. This means we decide how and why it is used.

Our office is at 60 Tottenham Court Road, Suite 7119a, Fitzrovia, London, W1T 2EW, United Kingdom. If you have any questions about your data, contact us at info@easyprintnpress.co.uk or on +44 7490 336993.

2. What we collect

Sometimes the files you send us contain other people's personal information. Examples are staff names on business cards or photos on a flyer. Please make sure you have their permission before sending it to us.

We don't knowingly collect special category data, such as health or religious information. If your print job contains it, we only use it to produce your order.

3. Why we use it, and our legal basis

UK data protection law requires a lawful reason, or "legal basis", for each use of your data.

We do not sell or rent your personal information to anyone. We won't send you marketing unless you've agreed to it, or you're an existing customer and we're telling you about similar services. Every marketing message lets you opt out easily.

4. Payment information

Payments are processed securely through third-party payment providers. We don't store full credit or debit card details on our systems. Payment providers operate independently and follow their own privacy and security practices.

5. Who we share it with

We only share your information when we need to, and only with trusted providers who must protect it:

• Website, hosting and booking form providers, who run our website, forms and email
• WhatsApp (Meta), if you choose to contact us that way
• Payment providers and banks, to process your payments securely
• Couriers and delivery companies, who receive your name, address and phone number so they can deliver your order
• Specialist print partners, occasionally, for items we don't produce in-house, and only with the details they need to make your order
• Our accountant, HMRC and other authorities, where the law requires it

6. International transfers

Some of our providers, such as messaging or email services, may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place. These include UK adequacy regulations or the UK International Data Transfer Agreement.

7. How long we keep it

After these periods we securely delete or anonymise your information.

8. How we keep it safe

We use reasonable technical and organisational measures to protect your information. These include password-protected systems, secure file storage and limiting access to people who need it. No method of sending or storing data online is ever completely secure. If a breach affects your rights, we'll tell you and the Information Commissioner's Office where the law requires us to.

9. Your rights

Under UK data protection law, you have the right to:

• access a copy of the personal information we hold about you
• correct information that's wrong or incomplete
• delete your information, where we don't need to keep it
• restrict how we use it in certain situations
• object to us using it for our legitimate interests or for marketing
• data portability, meaning receiving your data in a usable format
• withdraw consent at any time, where we rely on consent

To use any of these rights, email info@easyprintnpress.co.uk. It's free. We'll respond within one month. We may ask you to confirm your identity first.

10. Cookies

Our website uses a small number of cookies and similar technologies. Some are essential for the site to work. Others help us understand how visitors use the site and keep it secure. We only set non-essential cookies, such as analytics, with your consent. You can manage or disable cookies in your browser settings, although some features may not work without them.

11. Links to other websites

Our website may link to other sites, such as Facebook, Instagram and WhatsApp. We're not responsible for their content or privacy practices, so please read their privacy policies.

12. Children

Our services are not aimed at children under 13, and we don't knowingly collect their information. If you think a child has sent us their details, contact us and we'll delete them.

13. Complaints

If you're unhappy with how we've handled your information, please talk to us first at info@easyprintnpress.co.uk. We'll do our best to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

14. Changes to this policy

We may update this policy from time to time to reflect changes in our services, the law or how we work. The latest version will always be on our website, with the date it was last updated.