Return & Refund Policy

We take real pride in every job that leaves our press. If something isn't right, we want to hear about it and help. Because almost everything we make is printed to your own design, our policy works a little differently from a typical shop. Please take a moment to read it before you order.

1. How we assess refunds

Each order is different, so there's no fixed refund amount. When you contact us, we'll check your order, the proof you approved and the stage your job had reached. Depending on the situation, the outcome could be a reprint, a partial refund or a full refund.

This policy doesn't affect your legal rights as a consumer under the Consumer Rights Act 2015.

2. Personalised and custom items

Business cards, flyers, stickers, letterheads, bill books and most of our other products are made to your specification. Under the Consumer Contracts Regulations 2013, the standard 14-day "change of mind" right doesn't apply to goods that are personalised or made to order.

This means we can't usually accept returns if you simply change your mind once your order is in production. That's why we send you a proof first. Please check it carefully before approving it.

3. Cancelling an order

Before production starts: If you want to cancel, contact us as soon as possible by email or WhatsApp. We'll review your request and let you know what can be refunded, taking into account any costs already incurred.

After production starts: Production is treated as started once we've begun work on your order. That includes preparing or correcting your files, creating design drafts, ordering special materials or printing. From that point, the fee reflects work already done, so we're generally unable to refund a change-of-mind cancellation unless we agree otherwise in writing.

4. Design services

If you're a consumer and you book design work, such as a logo or brand kit, you have 14 days from booking to cancel. If you asked us to start within those 14 days and then cancel, we'll refund you minus a fair amount for the work already done. Once the design is complete and you've approved the final files, the right to cancel ends.

5. If something is wrong with your order

Please let us know if your order:

• arrives damaged
• has a printing defect, such as smudging, streaks, poor trimming or wrong finishing
• doesn't match the proof you approved
• is the wrong product, size, material or quantity

What to do:

1. Contact us at info@easyprintnpress.co.uk or on WhatsApp at +44 7490 336993 as soon as possible after delivery.
2. Tell us your name and order details, and describe the problem.
3. Send clear photos of the issue, and of the packaging if it was damaged in transit.
4. Keep the items, as we may ask you to return them or a sample.

What we'll do: We'll review your request individually and come back to you with a solution. If the problem was caused by us, we'll put it right with a reprint or a refund. If you're a consumer and the goods are faulty, your rights under the Consumer Rights Act 2015 still apply, including the right to a full refund within 30 days of delivery.

6. What isn't usually covered

We generally can't offer a free reprint or refund for:

• spelling, grammar, content or layout errors in a proof you approved
• low-resolution images, missing bleed or other problems in files you supplied, if we warned you about them or you asked us to print without a proof
• small colour variations between screen and print, or between print runs, which are normal in printing
• damage caused after delivery, through misuse or poor storage

Even when something isn't covered, please get in touch. We'll look at your case and always try to help.

7. Third-party costs

For change-of-mind cancellations, costs we've already paid to other companies on your behalf may not be refundable. Examples include specially ordered materials, outsourced finishing and courier charges for items already dispatched. This doesn't apply where your order was faulty or our mistake.

8. How refunds are paid

If we agree a refund, we'll pay it using the same payment method you used, unless we agree otherwise. Approved refunds are processed within 14 days. Depending on your bank or payment provider, it may take a few extra days to show in your account.

9. Your consumer rights

Nothing in this policy limits or excludes any rights you have under UK consumer protection law.